What To Do If A Pipe Bursts

A burst pipe can put gallons of water into a Salisbury home in minutes, soaking subfloors, drywall, insulation and anything stored in a basement or crawlspace. Most bursts here happen in cold snaps, when water freezes in a pipe in an unheated space, expands, and splits it; the leak often starts only when the ice thaws. What you do in the first few minutes decides how much damage there is. Shut the water off, then call (980) 944-4863. Our team is fully committed to reliable burst pipe repair in Salisbury.

Step by step instructions to limit the damage

1. Close the main water shut-off. Look where the supply line enters the house, often in the crawlspace, basement, utility room or near the water heater. If it will not turn, use the valve at the meter box near the street.
2. If water is near outlets, appliances or the electrical panel, turn the power off at the breaker only if you can reach it without standing in water.
3. Open the lowest cold tap in the house to drain the remaining water out of the pipes.
4. If the hot side burst, turn off the water heater: set gas units to off or pilot, or switch off the breaker for electric units.
5. Move valuables, mop up standing water and take photos for your insurer.
6. Call (980) 944-4863 for a quote.

We will ensure that your burst pipe repair in Salisbury is handled by professionals.

Why pipes burst in Salisbury

Salisbury's January nights average about 29 degrees, and every so often a real cold snap or snowstorm arrives; in February 2026 Salisbury got about 13 inches of snow and sub-freezing temperatures lingered after the storm. The City of Salisbury warns that pipes in unheated spaces such as crawlspaces, attics and basements are the ones at risk. Older houses in neighbourhoods like Fulton Heights, Brooklyn-South Square and Spencer's historic district may have pipes along outside walls with little insulation, and outdoor spigots left with hoses attached split easily. When you need frozen pipe repair in Salisbury, our team is ready to help.

Before the next freeze

The City of Salisbury's own advice is simple: insulate pipes in unheated spaces such as the crawlspace, attic or basement; remove and drain hoses from outdoor spigots; if you have an inside shut-off for an outdoor spigot, close it, open the spigot and let it drain; and on the coldest nights let a cold tap served by exposed pipes drip, because moving water is less likely to freeze. Salisbury-Rowan Utilities customers can also sign up for EyeOnWater leak alerts, which help catch a split pipe early after a thaw. Know where your main shut-off is before you need it: How To Find Your Water Shut-Off In Salisbury. We are committed to making burst pipe prevention in Salisbury simple and reliable.